You're Leading a Healthcare Organization Through One of the Most Challenging Eras in This Industry's History.
The pressure to innovate is relentless. Patients expect service and simplicity, competitors are moving fast, and you’re tired of consistently being told to do more with less. You've watched good ideas die in execution, seen expensive systems sit stagnant with lack of employee adoption, and lost talented staff who (rightfully) got sick of the pace.
There's a better way, and it starts with understanding that sustainable transformation is a combination of efficiency-focused systems and genuine employee buy-in.
I Help Healthcare Leaders Bridge the Gap Between Ambitious Strategy and Real-world Results in Three Critical Areas That Blend Innovation and Humanity.
01. AI STRATEGY & IMPLEMENTATION
Proving innovation doesn’t have to strip the soul out of your organization
When AI comes into the equation, it's tempting to shift our focus to automation and efficiency metrics, but you know the key to quality care will always be your people.
We design systems that enhance human empathy, boost creative problem solving, and reward top performers…
preserving the ingenuity, adaptability, and care that sets your organization apart and keeps your employees happy.
When AI and human intelligence work in harmony instead of competition, you build a culture of innovation that delivers top-quality care for decades to come.
AI Strategy & Implementation Results:
Electronic Visit Verification Implementation: 2 months, 2,300 caregivers, 67% reduction in labor hours for payroll processing.
EMR Implementation: Over 12+ EMR implementations across 5 companies with 70+ locations in 9 different states reaching thousands of home health and hospice employees.
CRM Implementation: 10.5 months instead of 3+ years, $2.5M saved, 500 global users.
AI Governance: Designed & managed program resulting in 50+ number of approved use cases over 3+ year span while protecting critical business data.
AI Implementation: Implementing 60+ AI initiatives with a projected savings of over $5 million in savings.
02. EMPLOYEE ADOPTION & RETENTION
Delivering genuine team buy-in that turns good ideas into transformation that sticks
Most implementations fail because they focus solely on the technology while ignoring the humans who use these tools. Change is hard for all of us, but company-wide adoption is a necessity, and it’s my specialty.
I build pathways between vision and reality because I've personally experienced the cost of brilliant concepts that never materialized into tangible systems. Before we step into the tech space, we start by making every individual feel valued and heard.
The opportunity for input leads to ownership, skeptics turn into champions, and instead of tolerating new systems, your team begins to demand them.
I work alongside you through research, software selection, AI governance, system design, team training, and ongoing implementation to ensure the technology works AND your team's morale stays high long after launch.
Employee Adoption & Retention Results:
Patient Categorization & Scheduling Algorithm: Created an evidence-based scheduling intervention that reduced the odds of worker pain by 6.4x through strategic patient workload distribution.
Employee Loyalty & Experience Program: 324% ROI, $1.3M annual cost avoidance, 6% decrease in turnover, 5% decrease in call-offs.
03. WORKSHOP & ENABLEMENT
Creating workplace conditions where excellence and enjoyment can coexist.
Healthcare will always have hard days, but they don’t have to lead to breakdowns and burnout.
I help organizations create the conditions where performance and joy work together because when your team can access genuine satisfaction in their work, they build resilience that stabilizes chaos through even the toughest seasons.
Workplace joy isn't about forced positivity or ignoring important problems. It's about intentional programs that give people the support, and autonomy they need to do their best work.
When your people have capacity to experience moments of connection, recognition, and pride through their daily to-do’s, they don't survive change, they drive it. This is the secret sauce that elevates organizations to retain top talent and deliver consistent quality no matter how the industry evolves.
Workshop & Enablement Results:
Art of the Possible: Designed innovation workshop series that generated 50+ actionable AI implementation ideas by removing mental barriers and fostering AI-first thinking.
AI Readiness Workshops: Trained cross-functional teams including finance, sales, HR, operations, and legal in prompt engineering and practical AI application, transforming technology overwhelm into confident daily use by hundreds of employees.
Patient-Centered Experience Transformation: Led leadership team through human-centered design process, resulting in company-wide transformation to patient-centered care.
HOW IT WORKS
I Apply My Proven, 4D Approach to Develop Custom Solutions for Your Specific Problems:
01
Where have you been, and where are you now?
We start with deep exploration to understand exactly how you got to where you are today. I gather perspectives from multiple stakeholders to access the human experience behind your operational challenges, revealing context that surface-level assessments miss.
02
Where do you want to go?
Together, we build a vision that weaves multi-faceted goals into a cohesive strategy. Prioritizing human-centered design, we develop a realistic path to aligned outcomes, creating a bespoke plan everyone can rally behind.
03
How will you get there?
Strategy without execution is just expensive paperwork. I become a member of your team, designing system-wide interventions built for sustainability. We establish success metrics together and I stay with you until we reach them.
04
How will you know you've arrived?
Transformation isn't a finish line. It's continuous improvement with clear markers of progress. We focus on organization-wide buy-in at every stage, ensuring you can maintain momentum long after implementation.
“During our transformation project, Laura was an invaluable member of the team.
Consulting requires knowledgeable and skilled subject matter experts to provide insight, guidance, and support in order to achieve successful outcomes. Laura quickly stepped into her role, managed her team and project with minimal input, and consistently delivered results. She is a true professional and I would welcome her on my team any time.”
— Jodie Fortine | Director of Operational Excellence
Ready to see what's possible when we fuse your mission with AI-powered systems?
Let’s discuss where you are today and build a plan that takes you where you want to go.